Installing a live chat application in a website is one way of turning web browsers into consumers. Live chat software is designed to aid a website owner to answer the questions of their visitors. This software allows web visitors to get the assistance from live agents through the use of text chat.
Live chat has a proactive chat feature that allows users to decide who they want to chat with. Proactive chat also the capability to use visual cues and sound effects to engage a web visitor in a conversation. Chat invitations may take the form of a small image or a small chat room that already has a prepared message, which welcomes and asks the web visitor if he needs any kind of help, for example, “Do you have questions? I can be of service.”
Personalizing chat invitations is one way to get the attention of web visitors. The way it looks will affect the decision of the visitors whether they are going to chat with the live agent or not. It is important for the web administrator to determine if the design of the chat invitation is fit or appropriate for the website because intrusive and over decorative designs tend to turn off visitors. However, a chat invitation that blends and compliments well with the website will surely increases the experience of the web visitors and more people would engage chats with live agents.
Targeting the right visitors is also essential to determine the effectiveness of your live chat invitation. Usually, web visitors close down automatic chat invitations because these types of invitations don’t give them the chance to look at the products and services that are featured in the website. In order to create an effective targeting method for chat invitations, the web administrator must utilize the triggers in an engaging way. Instead of putting automatic invitations install a group chat invitations for a specific page of products that would be based on the products that consumers are looking for. This will increase the sales of the website owner.
The placement of the icon that will trigger the live chat invitation is also important. Chat icons should be placed at the part of the website where the visitors can easily find it. The position of automatic chat invitation is also important because sometimes visitors are easily annoyed if they are positioned in the center of the screen.
To summarize, it’s important for the website owner to determine what appropriate custom message, position, point of trigger, and designs that should be added in the chat invitation. These things are necessary to engage web visitors to have a conversation with live agents and ask them questions about the products and services that the website is offering for the consumers.
Unlike most chat companies, that either provide just Live Chat Software or just service via the use of another company’s software, we do both. We have our own software platform and employ our own agents. This enables us to innovate and respond to our customer’s needs much faster. This also results in greater cost savings for our customers and partners.